User Privacy Policy

At 5 Gringos we take your privacy seriously. This policy explains what information we collect when you use our site, how we use and protect that information, and the choices you have about your personal data. We aim to be clear about the data we hold and how you can manage it.

Types of data we collect

Personal data

When you register an account or contact us we collect personal details such as your name, date of birth, email address, phone number, and proof of identity where required for verification. We also store account credentials and security information to protect your account.

Technical data

We collect technical information from your device and browser, including IP address, device type, operating system, browser version, and device identifiers. This data helps us operate the service, improve performance, and detect fraud.

Transactional data

Transactional records include deposits, withdrawals, transaction identifiers, payment method details (where required for processing), and gameplay or betting activity linked to your account. We keep these records to administer your account and meet regulatory and security obligations.

Use of information

We use your information to provide, manage and improve our services, process payments, verify your identity, handle enquiries, and prevent fraud. Data is also used for customer support, to enforce terms of service, and to comply with legal obligations. Where we rely on consent for specific processing, you can withdraw that consent at any time.

Data protection practices

We protect personal data using technical and organisational measures such as encryption, access controls, and regular security reviews. Only authorised staff and service providers with a need to know may access your data. We retain information for as long as necessary to provide services, meet legal obligations, resolve disputes, and prevent abuse.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics, and to personalise your experience. You can manage cookie preferences via your browser settings or the site cookie banner. Third-party analytics and advertising partners may also place cookies; their use is subject to their own policies.

Information sharing and third parties

We share data with trusted third parties who perform services on our behalf, such as payment processors, identity verification providers, fraud prevention services, and hosting providers. We may also disclose information where required by law or to protect our rights. Where data is transferred outside the UK, we take steps to ensure adequate safeguards are in place.

User rights

You have rights in relation to your personal data, including the right to access, correct, object to processing, restrict processing, and request deletion where applicable. You can also request a copy of your personal data in a portable format.

Access, correction and deletion of data

To exercise your rights or update your details, contact our support team at [email protected]. We will respond to valid requests and explain any necessary steps or limitations, for example where retention is required for legal or fraud-prevention purposes.

Privacy policy updates

We may update this policy to reflect changes in our services or legal requirements. Material changes will be published on the site with the updated policy date. Continued use of the service after changes means you accept the revised policy.

If you have questions about how we handle personal data, contact [email protected]. 5Gringos is committed to handling your information responsibly and transparently.