5 Gringos Casino Responsible Gambling

At 5 Gringos we take responsible gambling seriously. We want players to enjoy their time with us while staying in full control. This page explains the principles we follow, the tools available to manage play, and where to go for extra help if things become difficult.

Player protection principles

We aim to promote safe and controlled play by offering clear information, easy-to-use controls, and prompt support. Our approach is based on prevention - helping players set sensible boundaries - and on intervention when a player shows signs of harm. We encourage customers to take responsibility for their gambling and to contact our support team if they need assistance.

Activity-control tools

You can manage your account activity using a range of built-in controls. These include deposit limits, loss limits, session time limits, and voluntary account pauses. Tools are available in the account settings and can be adjusted as required. If you need help setting controls, contact our support team for a guided walkthrough.

Deposit and loss limits

Players can set daily, weekly and monthly deposit limits to control how much they add to their account. We also offer loss limits to cap net losses over a chosen period. Limits take effect immediately or after a short processing period depending on the type of change, and they can be tightened at any time.

Time limits and session reminders

To help manage play time you can set session length limits and receive regular reminders while playing. These reminders prompt you to review your session and make an informed choice about continuing. Session breaks - short pauses from play - are also available for players who need a temporary stop.

Self-exclusion

If you feel you need a longer break you can choose self-exclusion for months or years. Self-exclusion blocks access to the account and can include identity checks to prevent re-entry. If you are based in Great Britain we recommend also considering GAMSTOP as an additional option; check the account area or contact support for details on how to apply these measures.

Recognising signs of problematic behaviour

Watch for signs such as chasing losses, spending more time or money than planned, borrowing to gamble, or neglecting work and relationships. If these occur, pause your activity and make use of limits or self-exclusion. Our support staff are trained to respond sensitively to such reports.

Practical tips to stay in control

Set a budget and stick to it, use deposit and loss limits, schedule session times, avoid gambling when stressed or under the influence, and use account breaks when needed. Share access to your account with a trusted person if you want extra oversight.

Professional help and support organisations

If you need further support contact our team or seek independent help. In the UK recognised services include GamCare and the National Gambling Helpline. For long-term self-exclusion options and cross-operator blocks, consider GAMSTOP. For immediate assistance, contact our support team and we will help you find the right local resources.

If you have questions about these tools or need assistance applying limits on your account with 5Gringos, please contact support via your account area.