Contact Our Support Specialists
Need a hand? Our support team is ready to help with account queries, withdrawals, technical problems, or general feedback. Contact us any time and we’ll guide you through verification, deposit options, or site issues. For urgent account matters use the live chat or phone; for routine enquiries send an email and expect a prompt reply during published hours. We can also advise on safer-gambling tools and account security.
| Department | Contact |
|---|---|
| Customer support | [email protected] (24/7 live chat; email replies within 24 hours; KYC assistance) |
| General enquiries | [email protected] (billing, account updates, corporate enquiries; Mon-Fri response, typically within 48 hours) |
| Affiliate enquiries | [email protected] (partner programmes, commission queries, onboarding and urgent partner support) |
| Phone | +44 20 3876 4921 (live assistance; ID checks by appointment) |
| Working hours | Mon-Fri, 09:00-18:00 (excluding bank holidays) |
Support via Email
Email is the preferred contact method for detailed requests, account-related issues or any enquiry that requires documents or explanations. Please include a clear subject line and up-to-date contact details to avoid delays. Send your message to [email protected] and attach any ID or files needed for faster handling. We aim to respond within three working days; urgent cases should state 'Urgent' in the subject.
Send Us a Message
Contact 5 Gringos support Name Email Message Send to 5 Gringos Our team will reply to the email you provide.Response Time
Our support team aims to respond promptly: most enquiries are answered within one business day. Simple requests via live chat or email are usually handled quickly, while investigations involving verification, payments or technical checks may take longer depending on complexity. If your issue needs extra time we will keep you informed of progress and provide an estimated resolution time.
Feedback
Got feedback or an idea to improve the site? We’d love to hear from you. Please share suggestions about games, payments, promotions, or anything that would make your visit better. Every message is read carefully by our team and helps shape updates to the site and services. Use the contact form or email [email protected] and we’ll review your note promptly.