User Terms and Conditions

These terms set out the rules for using the 5 Gringos platform and explain our relationship with you as a user. They describe account responsibilities, eligibility, acceptable use, promotions, payments and how we handle disputes. By registering or using the site you accept these terms, and we expect you to read them alongside any specific promotion or cashier terms shown in your account.

Account responsibilities

You are responsible for keeping your account details secure and for any activity that occurs under your login. Do not share login details or let others access your account. If you suspect unauthorised use, contact our support team immediately. We may suspend or close accounts where we suspect fraud, money laundering, collusion or other breaches of these terms.

Verification and KYC

We may ask for identity, address and payment documentation to verify your account before allowing withdrawals or certain transactions. Pending satisfactory verification, we may place temporary holds on withdrawals. Providing accurate and up-to-date information is your responsibility.

Eligibility requirements

To use the service you must be at least 18 years old and legally permitted to gamble in your place of residence. Access may be restricted by local laws and our own terms. It is your responsibility to check that use of the site is lawful where you are based. We may restrict or block access from jurisdictions where we are not authorised to operate.

Acceptable platform use

Use the platform fairly and lawfully. You must not attempt to manipulate games, use bots or software to automate play, create multiple accounts to gain an advantage, or bypass geographic or other access controls (for example by using VPNs or proxy services). Abusive behaviour towards staff or other users is not acceptable and may lead to account suspension.

General bonus and promotion rules

Promotions and bonuses are subject to separate terms which will be shown when you opt in or in the cashier. Bonus eligibility, wagering requirements, game contribution and expiry periods vary by offer and by market. Always check the specific terms in your account before accepting a promotion. We reserve the right to withdraw or amend promotions in line with these terms.

Deposits and withdrawals

We support a range of payment methods, which may include cards, e-wallets and cryptocurrencies where available. Available options, limits, processing times and fees are displayed in the cashier. Withdrawals may require completion of verification checks and are subject to any applicable limits shown in your account. We may refuse or delay transactions to satisfy legal, security or regulatory obligations.

Dispute resolution

If you have a complaint, contact our customer support so we can investigate. Provide full details and any supporting evidence. We will review and respond; if you remain dissatisfied you may escalate the matter through any internal appeals process we set out on request. Where applicable, consumer rights in your jurisdiction remain available.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or to your registered contact details. Continued use of the site after notification constitutes acceptance of the updated terms. If you do not accept a change you should stop using the service and close your account.

These terms govern your use of 5Gringos. If you have questions about any part of this document, please contact our support team through the site.